We are thrilled to announce the implementation of our Global Standards of Service Excellence, developed in partnership with Forbes Travel Guide. Forbes Travel Guide is the global expert in Five-Star hospitality. These standards are designed to enhance service delivery and provide assurance of our commitment to delivering the industry’s highest standards. The implementation of the standards follows the completion of an extensive in-house service training program led by Forbes Travel Guide’s Learning and Development team.
In the words of Gabriel Madrid our CEO, “We are here to give choice, knowledge and power to jet users. Whilst there is ample data available to those seeking to benchmark hotels and dining experiences, there is little available information to qualify service standards in the private aviation sector. By working in partnership with Forbes Travel Guide to develop our service standards, we set ourselves apart giving discerning travelers a choice in line with their expectations. We are delighted to have worked in partnership with the Forbes Travel Guide which highlights our commitment to global service excellence.”
Our new Standards of Service Excellence will be rolled out across our business units from January 2022 and will cover our charter, aircraft management, and global concierge service.
This enhanced approach gives a guarantee of a highly quality controlled customer experience and seeks to provide our clients with a structure through which to measure quality.
Kamila Kicinska, our Head of Concierge who is extremely passionate about customer service says, “At Jet Luxe, it’s not enough to deliver what the customer expects; for us, it’s about leveraging our experience to predict a level of service they didn’t yet imagine.”
We are the only private jet brand with bases outside of the United States to have committed to the program of Forbes Travel Guide service standards and service excellence training, making it a unique choice for well-informed travelers. Forbes Travel Guide is known for its “Star Ratings” of luxury hotels, restaurants, and spas globally and has brought its Five-Star hospitality approach to its work with us.
“We are grateful to have the opportunity to collaborate with Jet Luxe, and we congratulate the Jet Luxe team for their dedication to enhancing service excellence across their fleet.” said Megan Torrance, Senior Vice President of Learning & Development at Forbes Travel Guide.
We look forward to this enduring partnership and creating new standards for service excellence in this field we are so passionate about. To find out more about our approach to customer service to book a flight, please get in touch fly@jetluxe.com