How does integrated technology enable Jet Luxe to better serve aircraft owners?
The future of business aviation technology lies in the connectivity and flow of systems and data. Technology, however, is not a siloed solution and Jet Luxe’s incredible success is also attributed to its impeccable service quality, extensive international experience, and commitment to “old-school” customer service. Jet Luxe stands out from the crowd because of an evidenced commitment to doing things differently. The team is here to make a difference to the industry and “walk the walk” of transparency; a term often used but not often evidenced in the business aviation sector.
Jet Luxe differentiates in a competitive market space through its integrated reporting technology paired with above-and-beyond service. By integrating advanced reporting systems, Jet Luxe provides a new transparency not previously provided to jet owners. Jet Luxe’s systems enhance the customer experience by streamlining processes and workflows. When Jet Luxe has an aircraft to manage, its owner will, of course, expect ultimate transparency and ease of reporting; and its integrated solution enables both.
The Jet Luxe Aircraft Management Service (AMS) supports aircraft owners by:
- Giving on demand access – trust through transparency
- Delivering on complex reports and analytics
- Translating complex aviation data to easily digested intelligence
- Offering comprehensive visibility into their aircraft’s details (schedule, maintenance, finance)
- Continually adding new integrations to provide richer data and better insights
From a technology standpoint, how is Jet Luxe different to other charter operators?
At a surface level, charter operators share a similar value proposition, however, they differ vastly in the levels of transparency delivered to the end customer. In parallel, operations can be incredibly tight and efficient or cumbersome, slow, and plagued by data error. Jet Luxe, whilst relatively young, is established by professionals with decades of experience and the company launched with a commitment to “ironing out” some of the kinks and to doing things more efficiently than previously seen. Technology is central to delivering on this commitment.
“Jet Luxe knows that its speciality is in delivering the world’s best charter services, ultra-personalized travel experiences, and luxury travel. In parallel, Portside is excellent at creating the technology that makes all these services utterly seamless. The systems employed by Jet Luxe have been tailor made to meet the precise needs of the client and the ways in which they want to see and analyze data. This gives Jet Luxe a competitive edge because it evidences their commitment to putting the client at the centre of their reporting process.” Portside
What’s the biggest barrier to transparency in business aviation?
There are multiple barriers to transparency in business aviation: unclear values, inconsistent leadership, or lack of innovation. It’s a complex situation that is highly nuanced. True transparency stems from a commitment to delivering value and building trust. It is a question of corporate values, leadership, and daring to deliver something disruptive in what is a semi-opaque space. Jet Luxe has launched with clear set of values that are rooted in transparency. The values are the cake, the technology is the icing on the cake that enables and facilitates access to and dissemination of clear data.
What are some of the problems with existing reporting systems?
The status quo of reporting in private jet management, to date, has been quite flawed. There is a significant risk of error, more so, it is a waste of skilled human resource to have aviation experts focus on data entry. Jet Luxe’s greatest asset is its team and these experts should not be wasting time on data entry. Their role is to deliver outstanding service to the end client and Jet Luxe’s reporting technology supports this process.
Because many of the systems that are currently used in the market aren’t integrated and don’t “talk” to each other, it requires operators to double, or triple enter. Every point of entry is an opportunity for error, and in an industry where tenths of time have a massive impact, operators can’t afford:
- Time to enter three separate times
- The time to review and verify
- The time to correct or recover from a data error.
By manually entering information, data hygiene is reduced, efficiency plummets and delays impede the overall workflow. Inefficient processes also demoralize a team and prevent progression. Eventually, inefficient systems affect the owner and negatively impact the big-picture experience for the client. Jet Luxe is fundamentally different to other providers in the regard that its leadership and entire team is obsessive about efficiency, productivity, and streamlining operations to be better than previously available to owners.
The implementation of bespoke technology enables Jet Luxe’s team to report with complete accuracy without compromising their ability to deliver industry-leading responsiveness and customer service to the client. This is where the value of integrated technology comes in. This is how Jet Luxe has embraced cutting edge innovation and advanced, integrated systems to raise the bar for its valued aircraft owners and clients.
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